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| Cruise Operations ManagementPosted on July 26, 2011.  Cruise Operations Management Provides a comprehensive and contextualised overview of hospitality services for The Cruise industry.As well as Providing a background to The Cruise Industry, it looks aussi Deeper Into the management issues Providing a practical guide for Both Students and Professionals alike. A user-friendly and practical guide it from Discusses Such as:  · The history and image of cruising  · How to design a cruise itinerary and schedule Roles and Responsibilities  · was cruise ship  · Customer service systems and passenger profiles  · Managing food and drink operations onboard  · Health, Safety and Security Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies The Reader That encouraged to review The Circumstances That Surround Often Complex Problems associated events or to cruise operations. The case studies are contemporary and are Constructed from first hand Research with a number of international cruise companies to real world Providing Insight Into cette industrie. Each case study IS Followed by Questions That Are Intended to illuminate exits and Stimulate discussion. The structure of the Book Designed IS SO The Reader Cdn KM Either build cumulatively year for in-depth Knowledge of managerial practices and procedures onboard a cruise ship, or THEY can 'dip in' and make use of Specific material and case studies for use Within a more generic learning hospitality or tourism context. * Comprehensive overview of hospitality services and operations Written specifically for The Cruise Industry * Uses contemporary examples to Illustrate The unique aspects de cette industrie Providing a clear understanding of managing operations onboard Flexible format * Enables readers to build cumulatively KM gold jump in and make use of material Specific Within a hospitality or tourism learning context CommentsCynthia Berkich says... Great book.I received just prior to our cruise and it was still very helpful.Easy to read and lots of great hints and tips.Make sure you pack it. Posted on July 27, 2011 Evangeline Pooley says... This is THE book that Disney should include for free with your cruise.Everything you need to know for the cruise is included.The book includes highlighted chapter tabs to quickly find a section of the book.As a second-time cruiser, I found the book to have great tips for things I didn't do on the first cruise.Highly recommended. Posted on July 28, 2011 Tillie Baham says... I read this book almost front to back in a week and was amazed at how much information and tips they really give you.For the price it is a must have for first time disney cruisers like me! The book is easy to read and I would also recommend going on their website that has even more information. Posted on July 29, 2011 Elden Joas says... This book has not primarily been written for cruise passengers, but for students, for people interested in a cruise management position, and for business partners of cruise lines. It provides a comprehensive look behind the scenes both shipside and shoreside. Many examples and short case studies help the reader appreciate the multiple facets of cruise operations. Along with Cartwright/Baird's 'Development and Growth of the Cruise Industry', this is probably the best text about cruise management on the market. We use it in our undergraduate Cruise Industry Management course (Hochschule Bremerhaven, Germany). Posted on July 30, 2011 Elli Winnewisser says... The PassPorter for DCL was very, very helpful for my family and me. They pretty much have all the answers in here to any question that you might have about DCL and cruising in general. The maps and planning how-to s made me feel like an old hand from the minute we arrived at the terminal until we disembarked. Between the print version, the free online updates and the passporter.com web forum, you have all the info you need to plan out a great cruise, including OBJECTIVE reviews of the shore excursions and the activities available onboard. DCL has so much going on at every hour (without casinos) for cruisers with and without children, you have to have a good idea ahead of time what you want to do and when, and we would not have had nearly as much fun (I am sure) if we did not have our PassPorter to guide us! Posted on August 1, 2011 Quinton Upmeyer says... As a textbook, Cruise Operations Management by Philip Gibson was well written for the hospitality and tourism industry. It appeared to be well suited for students at the community college or undergraduate levels.With additional material, it could be adapted to be suitable for a stand-alone lower level graduate course or as a part of larger course. The book and associated chapters were laid out nicely. The book was informative and appeared up-to-date and well referenced. There are two major flaws that I see with this book.The biggest flaw was in Chapter 3 (Maritime Issues and Legislation) couple with Chapter 10 (Health, Safety and Security) as it was closely related to Chapter 3.Unfortunately, much of the information on maritime conventions (i.e. SOLAS, MARPOL, ISPS, ISM, etc.) was either under-written or just plain wrong.To paraphrase a B-movie, readers will be dumber for reading Chapter 3. The author and editors need to rework Chapter 3 at the earliest opportunity, particularly in view of public image and regulatory penalties that have been imposed on cruise ships in the past. The less of the two major flaws was the lack of detail for the financial aspects of the cruise industry. To make up for short falls in the fiscal elements of the cruise industry, I would recommend that appropriate articles or video (i.e. CNBC's Cruise Inc. -- [...]) could be incorporated into the classroom. A minor shortcoming of the book was the lack of good introduction to cargo ship cruising. While it couldn't have been a major portion of a chapter, it should have been address as one of the cruising industry segments. Overall, the book was good and would be recommended as a textbook. Posted on August 3, 2011 Bart Klindt says... This is a must-have for a first-time Disney Cruiser. I had never been and didn't want to feel surprised at every turn. This gave great specifics about the kid's program and even sample dining options at each restaurant. I know having this book saved me tons of money and lots of leg work. You definitely must leave room in your suitcase to carry it along. I referred to it nearly every day. There were a few updates that didn't make it in the book,(i.e. additional show times) so it's still important to ask questions of the Cruise Line. It sure answered most of my questions. Excellent! Easy to read for a first time cruiser, and a great memento that I enjoyed thumbing through after my trip was over. Posted on August 3, 2011 Gladis Ogaz says... I love this series of books.The authors are very thorough and detailed.This is a great book and will help you plan out a wonderful vacation! Posted on August 3, 2011 Hildred Mcabier says... I found the passporter to be very helpful in planning our vacation. A year and a half ago I used the Disney Vacation Passporter and it was VERY helpful, even giving a few tips to make our trip MAGICAL (ask about riding in the front of the monorail). So it was only natural that this time as we plan our Disney Cruise Vacation, I would purchas the Passporter's Disney Cruise Line. Again, I found this book to be VERY helpful in planning this vacation. I feel very prepared for when we finally board the Disney Cruise Ship. I feel as though I know some of the ins and outs, as well as what to expect for many parts of our trip. I would recommend any of the Passporter's books when planning any kind of Disney Vacation. I'm VERY pleased with the information contained in the book. Posted on August 3, 2011 Carla Pietropaolo says... The book came in extremely fast and in great condition even though it said it was in used condition! I will definitely be buying from this buyer again!! Posted on August 6, 2011 Leave a Comment |
